quality. service. excellence

Resources

• Customer Service Guidelines
• Reference Materials
• Bookstore
• Additional Resources
• Training & Development

Customer Service Guidelines

The following information was developed to be help you become more customer service savvy.

• Operating Principles: The A.R.T. of Customer Service
• Problem Solving Techniques:
  • Problem Solving Guidelines
  • Working with Difficult Customers
• Guidelines:
  • General Etiquette
  • "In Person" Etiquette
  • Telephone Etiquette
  • Voice Mail Etiquette
  • E-Mail Etiquette

Reference Materials

The following customer service reference materials are available through the George Mason Libraries. If you have any recommendations for additions to this list, please send us a note.

• Books
• Media
• Other Types

Bookstore

We compiled a list of relevant customer service oriented book, available for purchase through various online retailer. View the list.

Additional Resources

The Additional Resources page contains information on cubicle etiquette, e-mail etiquette, and relevant customer service links.

Training & Development

The Training & Development page contains information of customer service training opportunities.