quality. service. excellence

Customer Service Excellence Award

2007 Award Winners Individual Award Susan Campbell Learning Technologies Analyst Division of Instructional Technology Team Award Johnson Center Library Circulation Department University Libraries

The Information Technology Unit (ITU) Customer Service Excellence Awards recognize individuals and teams who have consistently demonstrated outstanding service and improved levels of customer satisfaction with ITU services, information, and products. These are ITU employees who work closely with internal and/or external customers. They take the time to ask customers for feedback, find opportunities for improvement, and implement actions to improve the way we do business, thus exceeding customer expectations. Two awards are granted each year; an individual and a team award, and are presented shortly after National Customer Service Week in October.

Eligibility and Nomination Procedures

Nominees must be ITU employees in good standing, either fulltime or part-time (wage, classified, or admin faculty). Any employee or customer of the ITU may nominate individuals and/or teams for this award. The accomplishment to be recognized should have been achieved within 12 months of submitting the nomination.

Nomination Process

The completed nomination form should be submitted online. Nomination forms must be received by close of business October 10, 2008 to be considered.

Selection Process and Criteria

The selection committee, consisting of a representative from the Staff Senate, Human Resources and the university community will review the nominations. Recommendations of both the individual and team submissions will be forwarded to the Deputy Chief Information Officer for final award selections.

Awards will be based on demonstration of excellence in one or more of the following:

• Improving the quality or delivery of an ITU product or service
• Consistently responding to customer requirements in a timely and courteous manner
• Solving customer service problems/concerns quickly and innovatively
• Developing new ways of doing business that benefit ITU customers
• Providing outstanding service to ITU customers
• Demonstrating the "ART" of customer service (Attitude, Respect, Time)