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Resources :: Bookstore
10-Step Anti-Stress Campaign for Customer Service Professionals (View
description at the Customer Service Group)
21 Simple Time Management Strategies for Customer Service Professionals (View description at the Customer Service Group)
Customers As Partners by Chip R. Bell (View description at Amazon.com) Also available at the Prince William Library. Call number: HF5415.5.B434 1996
Customer Connections by Robert E. Wayland, Paul Michael Cole (View description at Amazon.com) Also available at Fenwick Library. Call number: HF5415.5.W39 1997. Not available summer 2006.
Guide to Customer Service Teams (View description at the Customer Service Group) Aldo available in Fenwick Folio. Call number: HD66.H375 1997.
Guide to Customer Surveys (View description at the Customer Service Group) Also available at Fenwick Library. Call number: HF5415.32 S68 1999. Not available summer 2006.
Listening to the Voice of the Customer (View description at the Customer Service Group) Also available at Fenwick Library. Call number: HF5415.335.A57 1997 Not available summer 2006.
Motivating Customer Service Employees (View description at the Customer Service Group) Also available in Fenwick Folio. Call number: HF5549.5.M63 H37 1993.
Online Customer Care by Michael Cusack (View description at Amazon.com)
SkillSharpener: Training for the Frontline (View description at the Customer Service Group)
Tales of Knock Your Socks Off Service by Kristin Anderson, Ron Zemke (View description at Amazon.com)
The Nordstrom Way by Robert Spector, Patrick D. McCarthy (View description at Amazon.com) Also available at the Johnson Center Library. Call number: HF5415.5.S627 2000
Writing Workbook for Customer Service Agents http://www.writingworkbook.com/