quality. service. excellence

Resources :: Additional Resources

Cubicle Etiquette:

• Cubicle Etiquette (Article from Bremer Communications)
• Cubicle Etiquette (Article from New School University)

E-mail Etiquette:

• Professional E-mail Guidelines (Article from the University of Minnesota Communicators Forum)
• NetM@nners.com

Recommended Links:

• Call Center Depot - Call Center Solutions
• CSR Bookshop - This link will take you to the CSR booklist on customer service. The book listing there is directly linked to relative Amazon links, so if there is anything there you would like to purchase you can do so from Amazon.
• Customer Care Institute - A global resource organization serving Customer Care professionals.
• Customer Management Insite and Advice - An online resource center for customer service management professionals in the business/consumer market place.
• Customer Service Group - Resource for customer service service, call center, and helpdesk professionals.
• Customer Service Network - Collaboration in Customer Service.
• Customer Service Manager
• Customer Service Week
• Customer Service World - Largest online Customer Service Associate Membership organization and are organizers of The European Conference on Customer Management.
• ICSA - The International Customer Service Association.
• Professional Edge - Customer service training and presentation skills services.
• Professional Email Guidelines - Article from the University of Minnesota Communicators Forum
• Service Quality Institute - Offers training programs and books.
• Telephone Doctor - A customer service training company offering solutions which improve the way your organization communicates with customers.
• The Resource Center for Customer Service Professionals - Help Desk, customer service, techical support, and call center professional products.