The A.R.T. of Customer Service

Have a Positive Attitude — maintain a positive and constructive disposition, signal a readiness to help.

Treat Customers with Respect — every customer request is deserving of our full and courteous attention.

Take Time to Seek Solutions — ensure that every request receives a positive response and is handled as thoroughly as possible. Use all available means and resources to achieve an ideal outcome.

• Suggest possible options; provide an alternate course of action, if appropriate.
• Communicate with the customer. Take customer's name and number so that they may be contacted with solutions to their question/problem. Offer addtional follow-up/contact information as appropriate.
• If you are unable to assist the customer, get help from your supervisor or refer them to the appropriate resource.